This is a notice to inform you of our policy about all information we hold and record about you. It sets out the conditions under which we may process any personal information or that you provide to us. It covers information that could identify you (“personal information”) and information that could not identify you. In the context of the law “process” means to collect, store, transfer, use or otherwise act on information. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to trust that their personal information will not be used for any purpose unintended by them, and will not accidentally be transferred to a third party. We undertake to preserve the confidentiality of all information you provide to us, and trust that you reciprocate.Our policy complies with UK law accordingly implemented including the requirements of General Data Protection Regulationsand Privacy and Electronic Communications Regulations (PECR)
2. Who we are:
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us.
3. How we process information about you:
The law requires that we process personal information under one of six defined basis and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information
4. Information we process as a contractual obligation
When you contact us about a service we provide as part of our business, create an account on our website (buy a product or service from us, or otherwise agree to our terms and conditions) a contract is formed between you and us. Any processing of information that may lead to a contract – you contacting us to inquire about a service or product is also processed in this way as it may lead to a contractual obligation. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide information to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual are not personally identifiable.
5. Information we process with your consent
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may
aggregate it in a general way and use it to provide information, for example to monitor the performance of a particular page on our website. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us email@example.com or by choosing to unsubscribe on emails that we send you.
6. Information we process for the purposes of legitimate interests
- We may process information on the basis there is a legitimate interest, either to you
or to us, of doing so.
- Where we process your information on this basis, we do after having given careful
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our [organisational
- responding to unsolicited communication from you to which we believe you would
expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage
[organisational or business] risk
- protecting your interests where we believe we have a duty to do so
7. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation (such as HMRC tax or insurance obligations). We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information
8. Sending a message via our website or contacting our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service
9. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
10. Complaints received about our business
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. For example in tracking an order via Royal Mail. We do this as infrequently as possible, but it is a matterfor our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the
level of service we provide, but not in a way that could identify you or any other person
11. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or
otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of a reputable payment service provider.
Use of information we collect through automated systems when you visit our website
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team.
13. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website
14. Our use of re-marketing
15. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
16. Access to your personal information
To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org After receiving the request, we will confirm we have received your request and let you know when we expect to provide you with the information within the 28 day period required
17. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at email@example.com This may limit the service we can provide to you.
18. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
19. Use of site by children
- We do not sell products or provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian
20. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
20. How you can complain
20. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
21. Compliance with the law
28. Further information on General Data Protection Regulations
For up to date information on your rights under the General Data Protection Regulations, please check the website of the Information Commissioner HERE.